Frequently Asked Questions (FAQ)

About Our Products

Are your products 100% natural?

Yes! At Heaven's Touch, all our skin and hair products are made with natural ingredients. We are committed to keeping our formulas free from harsh chemicals, parabens, and artificial fragrances.

Are your products suitable for sensitive skin?

Our products are formulated with gentle, natural ingredients suitable for most skin types, including sensitive skin. However, we always recommend doing a patch test before applying any new product to your skin.

Are your products vegan and cruelty-free?

Yes, our products are cruelty-free. Please check individual product descriptions for full ingredient lists to confirm vegan suitability.

Do your hair products work on all hair types?

Our natural hair products are designed to nourish and care for all hair types — straight, wavy, curly, and coily. Check each product description for specific recommendations.

Orders & Shipping

How long does delivery take?

Delivery times depend on your location. Orders within South Africa typically arrive within 3–7 business days. International orders may take longer. You will receive a tracking number once your order has been dispatched.

Do you ship internationally?

Yes, we ship internationally! Shipping costs and delivery times vary by destination. These will be calculated at checkout.

How can I track my order?

Once your order is shipped, you will receive an email with your tracking number. You can use this to track your delivery online.

Returns & Refunds

What is your return policy?

We want you to love your Heaven's Touch products. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order and we will do our best to resolve the issue.

Can I return an opened product?

For hygiene reasons, we are unable to accept returns on opened products unless they are faulty or damaged. Please contact us if you have any concerns.